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Why Choose Spencers Solicitors?
At Spencers Solicitors we are fearlessly committed to our clients and ensuring that their best interests are central to everything we do.
To maintain this focus, we request client feedback at the conclusion of every case we handle. By sharing the responses we receive, you'll find out why clients choose Spencers Solicitors to deal with their personal injury claim.
"Over 94% of clients would recommend Spencers Solicitors"
Spencers client satisfaction results April to September 2012
What's important when choosing a Personal Injury Solicitor?
- Over 96% of clients rate our Professionalism as "Good" or better
- Over 93% of clients find our Communication "Good" or better
- Over 92% of clients would class our Speed of Resolution as "Good" or better
You can also read our client testimonials and find out what past clients have to say about our unique service.
Professionalism
- Being Professional and Courteous at all times
- Clearly explaining the Key Issues of your claim
- Explaining what we need and when
Communication with our Clients
- Providing clear, understandable advice
- Keeping you Informed at regular intervals
- Using your preferred method of Communication
- Explaining what we need and when
- Listening to you
Speed of Response and Claim Resolution
- The speed at which we contacted you at the outset of the claim
- Returning calls promptly
- Responding to your correspondence swiftly
- Resolving your claim within a reasonable period of time
Where Next?
Online Claim Enquiry
Complete an online claim enquiry and one of our team will contact you to assist, or you can call us free on 08000 93 00 94.
Personal Injury Services
We're innovative and leading personal injury solicitors who deal with a wide range of personal injury claims.
Overall Client Quality Rating
Average 4.4 out of 5 rating from 185 clients April to September 2012
and find out how we can help you.
What makes Spencers Solicitors different?
- We'll work in ways that work for you
We're here to serve you and we're flexible in how we can do that. We offer national coverage and have offices in the north and south of England. We'll visit you at home or in hospital if that's appropriate. We can work with you by telephone and we take calls from clients outside normal office hours. If it suits you better, we can use mobile phones and e-mail and even send you text messages if that's the best way to get quick updates to you. - We listen
It's probably the most important thing we do. From your very first contact with us you'll find that we have the time to listen. We don't work from robotic call centre scripts, we listen to what you have to say and we respond to what you're telling us. - We take away the hassle
We'll make your life a little easier by communicating with all the other people involved in your claim on your behalf. - We help you find funding
There are many ways to fund your claim and we can discuss the options to help you find the solution that suits you best. If you can make a claim, don't worry about how you fund it, we'll help you sort that out, identify the options available to you and advise on your choices. - We treasure relationships
You'll have a dedicated personal injury lawyer who will work on your claim. You'll get to know them very well and they'll get to know you well too.
08000 93 00 94
Call an advisor to discuss the details of your claim enquiry
Our relationship with you is a partnership, with shared goals and ambitions. When we talk about client-centred, that's what we mean, our thoughts, approach and efforts are centred on you.
We're dedicated to helping you make a successful compensation claim. Talking to us will be the first step in gaining the reparation and compensation you deserve.
ACCREDITATION
We are a founder member of the Motor Accident Solicitors Society (MASS), a recognised Investor in People and ISO:9001 quality accredited.
A list of Law Society personal injury panel members is available on our Regulation page.
