Why Choose Spencers Solicitors?
At Spencers Solicitors, we are fearlessly committed to our clients and ensuring that their best interests are central to everything we do. To maintain this focus, we request client feedback at the conclusion of every case we handle.
By sharing the responses we receive, you'll find out why clients choose Spencers Solicitors to deal with their legal issues.
We'll work in ways that work for you
We're here to serve you and we're flexible in how we can do that. We offer national coverage and can arrange to visit you at home, in hospital or at a location to suit you. We are pro-active in our approach and will keep you regularly updated by telephone or your preferred method of contact, whether that’s by email, text message or in some other way.
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We listen
It's probably the most important thing we do. From your very first contact with us you'll find that we have the time to listen. We don't work from robotic call centre scripts, we listen to what you have to say and we respond to what you're telling us.
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We take away the hassle
We'll make your life a little easier by communicating with all the other people involved in your claim on your behalf.
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We help you find funding
There are many ways to fund your claim and we can discuss the options to help you find the solution that suits you best. If you can make a claim, don't worry about how you fund it, we'll help you sort that out, identify the options available to you and advise on your choices.
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We treasure relationships
You'll have a dedicated professional working hard on your behalf. Our relationship with you is a partnership, with shared goals and ambitions. When we talk about our client-focused approach, that's exactly what we mean - our thoughts, approach and efforts are focused on you.
96% of our clients would recommend our services
We are proud to share that our Net Promoter Score (NPS) is 71 - the legal services average NPS is 25
Professionalism
Over 98% of our clients rated us as good or better
- Being Professional and Courteous at all times
- Clearly explaining the Key Issues of your claim
- Explaining what we need and when
Communication
Over 98% of our clients rated us as good or better
- Providing clear, understandable advice
- Keeping you informed at regular intervals
- Explaining what we need and when
Speed of Response
Over 94% of our clients rated us as good or better
- The speed at which we contacted you at the outset of the claim
- Returning calls promptly
- Responding to your correspondence swiftly
What past clients have said about us
Miss M
Employment Law Claim
Spencers Solicitors have really have been amazing. I was feeling really low and depressed after being unfairly dismissed. That all changed when Liam agreed to act for me. In early stages Liam reassured me of every step and process that will happen.
The staff are polite knowledgeable and compassionate they listen to what you have to say and advice you accordingly. Liam and Hannah secured an excellent settlement for me, without me having to face the expense and stress of going to court.
From the very beginning and up until the end the members of the team whom I have spoken to have been extremely helpful. From helping me to understand legal jargon, to assisting with electronic signing of documents. I would highly recommend this company. Thank you for everything Liam and Hannah.
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Why Choose Spencers Solicitors?
At Spencers Solicitors, we are fearlessly committed to our clients and ensuring that their best interests are central to everything we do.
113 client testimonials
